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Terms Conditions That Apply to Your ez88 Account

These terms set out the rules that govern your use of ez88 — from how you open and manage your account to how deposits via Touch 'n Go eWallet, Boost, and GrabPay are processed.

Account eligibility applies where local law permitsTouch 'n Go eWallet, Boost & GrabPay coveredApplies to all games and wallet activitySubject to updates — check this page

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What These Terms Cover and How They Apply

ez88 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Your account with ez88 is personal and non-transferable. You are responsible for keeping your login credentials secure — if you suspect unauthorised access, contact us through live chat immediately. All deposits and withdrawals processed through Touch 'n Go eWallet, Boost, GrabPay, DuitNow, or FPX are subject

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to the limits and verification steps shown in your account wallet section. Funds in your account wallet belong to you and will only be moved at your instruction or following a verified withdrawal request. We reserve the right to suspend or close an account if activity
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breaches these terms, including but not limited to duplicate accounts or misuse of the payment system. Withdrawals are processed after standard identity verification is completed — you may be asked to confirm your account name matches the registered e-wallet or bank account. These terms apply to
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all game categories available on the platform, including live casino tables, slot rooms, and the sportsbook. We update these terms when necessary; the version published on this page is the one currently in effect. Continued use of your account after any update means you accept the
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revised terms.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE OPERATE

Account Security, Data and Your Rights

We handle your account and personal data with a clear set of practices. Transactions through local payment rails like Touch 'n Go eWallet and DuitNow are recorded against your account history and can be reviewed under your wallet log. These records help verify disputes and confirm withdrawal eligibility. If you want to know what data we hold, or request changes to your account details, you can do so through live chat or by email — we will respond once your identity is confirmed.

Account Data Retention

We keep your account records for as long as your account is active and for a standard period after closure, consistent with our obligations under applicable rules.

Cookie Use

We use cookies to keep your session active and to remember your payment preference — for example, whether you last used Touch 'n Go eWallet or Boost for deposits.

Account Security

Your account is protected by an OTP verification step at login. Do not share your OTP with anyone — our support team will never ask for it during a live chat session.

Requesting Changes

To update your registered name, e-wallet details, or contact number, open a live chat or email us. Changes require identity confirmation before they take effect.

CONTACT CHANNELS

How to Reach Us About These Terms

If any part of these terms is unclear, or you need to raise a concern about your account or a payment, there are several ways to get in touch. We aim to respond to all account-related queries as promptly as our team allows — live chat is the fastest path for urgent matters, especially those involving your wallet or a pending withdrawal.

Live Chat Open the chat window from any page on ez88 — this is the fastest way to raise a terms query, account issue, or payment concern in real time.

Email Support For detailed account or policy questions that need a written record, send us an email. Include your registered account name so we can locate your details quickly.

Account Help Centre Log in to your account and head to the help section for self-service steps covering verification, wallet top-up via Boost or GrabPay, and withdrawal status.

Common Questions About These Terms

The questions below cover what our account holders in Malaysia most commonly ask about how these terms work in practice — from payment rules to account closure and data access.

No. Each person may hold one account only. Duplicate accounts breach these terms and may result in both accounts being suspended and any associated wallet balance being reviewed.

If your account is closed at your request and your identity has been verified, any remaining balance will be returned to your registered Touch 'n Go eWallet, Boost, or GrabPay account.

We publish the current version on this page. The date at the top reflects the last update. Check here after any major platform change; continued account use means you accept the current version.

The core account and payment rules apply across all game categories — live casino tables, slot rooms, and the sportsbook. Some game-specific conditions may be noted in the relevant section of the platform.

Raise the matter via live chat first for fastest handling. If your concern is not resolved, follow up by email with your account details and a clear description — we will review and respond in writing.

Access depends on local law and is available where local law permits. It is your responsibility to confirm that using the platform is lawful in your location before opening an account.

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